Ratna Chotrani
Hyderabad, July 25 (HS):For the first time in the country, Contact less Services through mobile application is launched by the Transport Minister P. Ajay Kumar, Government of Telangana. Sunil Sharma, Principal Secretary Transport Department, Jayesh Ranjan Principal Secretary IT, Venkateshwar Rao, MD Telangana State Technology Services (TSTS) and M R M Rao Commissioner Transport were also present during the occasion.
Earlier, for services like renewal of driving license or change of address in driving license etc citizens were required to visit the Transport Department office and submit their application forms.Even for services which did not require driving test or inspection of vehicle, citizens had to come to the RTO office for identification and submission of documents. Now with the help of ITE&C, an innovative solution called Real time Digital Authentication of Identity (RTDAI), things can be done through a smartphone.
Citizens can now avail some services of the Transport Department using a smartphone from the comforts of their home or any place anytime without visiting the Transport Department through the friendly electronic service of the Transport Department (FEST).FEST service is provided through a App Folio , the m–Governance initiative of Government of Telangana. Citizens can submit their details such as name, fathers name, address, DL/LL number, click a selfie and upload the required documents. FEST will then process the provided information using a 3 factor authentication by leveraging state of the art technologies.
It will also perform artificial intelligence based liveness check to ensure that the selfie uploaded is from a live person at that instant and not of a photograph or a selfie taken earlier. This is most important since the identification is done remotely. Big data based demograich check to match names with multiple name variations followed by a deep learning based image comparison to match photographs. The technology can handle many variations in the photos. After the successful three factor authentication the citizens can pay the service fee through a smartphone and avail the service.Through this FEST, five driving license and learning license services can be availed which includes issue of duplicate LLR, issue of duplicate licence , issue of badge, issue of smart card in lieu of surrender of existing driving Licence and issue of history sheet for licence.
Another twelve driving license, learning license , permit and registration services will be rolled out in due course after completing testing. Except for services where a driving test or physical inspection of the vehicle is to be performed the Transport Department aims to offer all services in a contact less and presence less manner through FEST.”Telangana is the first state in the country to build this kind of platform leveraging emerging technologies like Big Data, AI , ML and Deep learning to provide contactless and presence less citizen services making government service delivery efficient, convenient and transparent,” said P Ajay Kumar.
